Terms of sale

These terms of sale (the "Terms") apply to every order placed on https://jybly.ma (the "Site"). By ticking the acceptance box before confirming an order, the Customer acknowledges having read and accepted them without reservation. The applicable version is the one in force on the date of the order; it is recorded with the order.

1. Service provider

The JYBLY service is operated by:

• Company name: JYBLY
• E-mail: contact@jybly.ma

hereinafter "JYBLY" or "we".

2. Nature of the service

JYBLY is a personal shopping service. At the Customer's request, JYBLY buys from European online stores (the "Stores") the products chosen by the Customer, receives them, ships them to Morocco, completes customs clearance and delivers them to the address provided.

JYBLY acts as the Customer's agent within the meaning of the Moroccan Code of Obligations and Contracts: JYBLY is neither the manufacturer nor the original seller of the products and is not affiliated with any Store. The brands mentioned belong to their respective owners.

3. Customer account

Ordering requires an account. The Customer must be an adult (18) with legal capacity, provide accurate and up-to-date information (identity, e-mail, phone, address) and confirm their e-mail and phone. The Customer is responsible for keeping their login details confidential and for every order placed from their account.

4. Orders

1. The Customer pastes a product link; the Site shows the photo, sizes, colours and price read from the Store.
2. The Customer checks this information, chooses size, colour and quantity, and adds the product to the cart.
3. At checkout, the Customer chooses the address and payment method, reviews the total price, ticks the box accepting these Terms, the refund policy and the shipping policy, then confirms.

The information displayed (description, materials, size guide, photos) comes from the Store. The Customer must check it on the Store's website before ordering; JYBLY is not liable for the Customer's choice errors (size, colour, model) or for inaccurate information published by the Store.

JYBLY may refuse or cancel, with a full refund, an order for a product that is prohibited or restricted for import into Morocco, a product whose price shown by the Store is obviously wrong, or an order presenting a risk of fraud.

5. Price

The total price is shown in Moroccan dirhams (MAD) before confirmation and includes:

• the product price on the Store, in euros;
• the JYBLY service fee;
• the estimated import duties and taxes;
• conversion to dirhams at the displayed rate;
• the delivery fee according to the zone and estimated weight.

The exchange rate and the price breakdown are fixed and recorded with the order when it is confirmed. The delivery fee may be adjusted if the real parcel weight differs significantly from the estimate; the Customer is informed before shipping and may refuse the adjustment, in which case the product concerned is refunded under the refund policy.

6. Payment

Orders can be paid by Moroccan bank card (in MAD), international card (in EUR), in cash at a Wafacash or Cash Plus agency, or by bank transfer, depending on the methods offered at the time of the order. For cash and transfer payments, the Customer uploads proof of payment on the Site; the order is confirmed after verification. Any order not paid within 72 hours is cancelled automatically.

Submitting forged or reused proof of payment is fraud: the order is cancelled, the account suspended, and JYBLY reserves the right to take legal action.

7. Performance of the mandate

Once payment is confirmed, JYBLY buys the products from the Store, usually within 48 business hours. If a product is no longer available, its price has increased, or the chosen size or colour is no longer offered, JYBLY informs the Customer and refunds the product concerned or, with the Customer's agreement, offers an alternative. The rest of the order proceeds normally.

8. Delivery

Delivery times, zones, fees and conditions are described in the shipping policy, which forms an integral part of these Terms. Delivery times are estimates; a delay can only lead to cancellation of the order after formal notice has remained without effect for a reasonable period, unless the law provides otherwise.

9. Right of withdrawal

The service consists of immediately buying products from a third party at the Customer's express request. Under Moroccan law 31-08 on consumer protection, the right of withdrawal cannot be exercised for a service whose performance has begun, with the consumer's agreement, before the end of the withdrawal period. By confirming the order, the Customer expressly asks JYBLY to start performance as soon as payment is confirmed and acknowledges losing the right of withdrawal once the purchase has been made from the Store.

Before the purchase, the Customer may cancel the order free of charge by writing to us from the Contact page and is refunded in full. Other refund cases are described in the refund policy.

10. Conformity and warranties

On delivery, the Customer checks the condition of the parcel and products. Any damaged, defective, non-conforming or missing product must be reported within 48 hours of delivery, with photos, under the refund policy.

Products benefit from any commercial warranty offered by their manufacturer or the Store. In that case, JYBLY assists the Customer with the Store; shipping costs to Europe remain the Customer's responsibility unless the defect was caused in transit. These provisions do not deprive the Customer of the statutory warranty against defects provided by law.

11. Liability

JYBLY undertakes to perform the mandate diligently. JYBLY is not liable:

• for the quality, manufacture, compliance with standards or description of the products, which are the responsibility of the manufacturer and the Store;
• for delays or blocks caused by the Store, the carrier, customs authorities or force majeure (natural disaster, strike, epidemic, administrative decision, network outage…);
• for errors in the information provided by the Customer (address, phone, product choice);
• for use of a product other than its intended purpose.

In any event, and to the extent permitted by law, JYBLY's liability for an order is limited to the amount paid for that order; JYBLY is not liable for indirect damage (loss of opportunity, commercial loss, etc.).

12. Prohibited products

The Customer must not order products whose import into Morocco is prohibited or requires authorisation (weapons and replicas, narcotics, medicines, counterfeit goods, dangerous or flammable products, perishable food, etc.). An indicative list appears in the shipping policy. If a product ordered in breach of this rule is seized or blocked by the authorities, no refund is due and the costs incurred remain payable by the Customer.

13. Personal data

Customer data is processed in accordance with law 09-08 and our privacy policy.

14. Complaints

Complaints are sent through the Contact page or to contact@jybly.ma, with the order number. We acknowledge receipt within 48 business hours and reply within 15 days at the latest.

15. Evidence

JYBLY's computer records (orders, acceptance of the Terms, payments, message exchanges) are kept under reasonable security conditions and are binding between the parties, in accordance with law 53-05 on the electronic exchange of legal data.

16. Governing law and disputes

These Terms are governed by Moroccan law. In case of dispute, the parties first seek an amicable solution. Failing that, the dispute is brought before the competent courts under law 31-08 when the Customer is a consumer, and before the courts of Casablanca in other cases.

17. Changes

JYBLY may change these Terms at any time. The new terms apply to orders placed after they are published.