Frequently asked questions
Can't find your answer? Write to us on WhatsApp.
Ordering
How do I order from a European website with JYBLY?
Copy the product link from the store website or app, paste it on JYBLY, choose the size and colour and add it to your cart. You pay in dirhams and we buy the product in Europe and deliver it to you in Morocco.
Which stores are available?
Shein, Mercadona, Zara, Mango, Pull&Bear, Stradivarius, Primark, H&M and Lefties. Just paste the product link, from the website or the app.
Do links shared from the store app work?
Yes. Use the "Share" button in the app and paste the copied text: we find the product automatically, even with Shein short links.
Prices and taxes
How is the total price calculated?
Product price in euros + service fee + taxes, converted to dirhams at the displayed rate, then delivery based on your city and the parcel weight. You see the total in dirhams and euros before paying.
Do I pay customs fees on delivery?
No. Taxes are included in the price shown before payment. You pay nothing more to the courier, unless delivery changes after weighing and we have told you.
Payment
Can I pay without a bank card?
Yes: in cash at a Wafacash or Cash Plus agency, or by bank transfer. You get an order reference, pay, then upload a photo of the receipt from your order.
Does paying use my 20,000 MAD e-commerce allowance?
No. With a Moroccan card you are charged in dirhams through a local payment, so your international e-commerce allowance stays untouched.
How long do I have to pay in cash or by transfer?
The deadline is shown on the confirmation page. We send a reminder before it; without payment the order is cancelled automatically.
Delivery
Where do you deliver and how long does it take?
Everywhere in Morocco. Allow one to two weeks after payment is confirmed. You follow each step on WhatsApp and on the tracking page.
How is the delivery fee calculated?
By the zone of your city and the estimated parcel weight. If the real weight differs a lot, we adjust the fee and let you know before shipping.
Returns and unavailable items
What happens if a product is no longer available?
We tell you right away and refund that product, or offer an equivalent replacement if you prefer.
Can I return an item?
As products are bought abroad specially for you, returns are limited to defective items or items that do not match the order. Contact us within 48 hours of delivery.
Account
Why do I need an account?
To keep your cart on all your devices, save your delivery address and send you order updates in the language you choose.