Shipping policy

This policy supplements the terms of sale.

1. Zones

We deliver everywhere in Morocco, to the address given with the order. Fees depend on the delivery zone of your city and the estimated parcel weight; they are shown before payment.

2. Delivery times

Allow 7 to 14 days after payment is confirmed. This includes the purchase from the Store, receipt at our hub in Europe, transport to Morocco, customs clearance and delivery. It is an estimate: it may be longer in case of Store delays, customs checks, public holidays, weather or force majeure. You are informed of every step by WhatsApp, SMS or e-mail and can follow your order on the tracking page.

3. Weight and fees

Weight is estimated from the product type. If the real weight differs significantly, the delivery fee may be adjusted; you are informed before shipping (see the refund policy).

4. Customs

Estimated import duties and taxes are included in the total price, and JYBLY completes customs clearance on your behalf. By confirming the order, you declare that the products are for personal use. The authorities may inspect, hold or refuse a product; JYBLY informs and assists you in that case.

5. Prohibited or refused products

We do not buy or deliver, in particular:

• weapons, ammunition, replicas and dangerous sharp objects;
• narcotics, medicines, regulated food supplements;
• flammable or explosive products, gas, aerosols, loose lithium batteries;
• perishable food, fresh or frozen products, alcohol;
• counterfeit goods and products infringing intellectual property rights;
• products whose import into Morocco is prohibited or requires authorisation.

An order including such a product may be cancelled and refunded before purchase.

6. Delivery

The carrier contacts you before coming. Provide a complete address and a reachable phone number. An ID may be requested on handover. After two unsuccessful attempts, the parcel is kept for 10 days at the carrier; after that, it is returned to us and redelivery is charged.

7. Receipt

Check the parcel in the presence of the courier. If the packaging is damaged or opened, note reservations or refuse the parcel and let us know. Any damaged, wrong or missing product must be reported within 48 hours of delivery from the Contact page.

8. Transfer of risk

The risk of loss or damage passes to the Customer on handover of the parcel. Until then, a parcel lost or damaged in transit is replaced or refunded.