Cancellation and refund policy

This policy supplements the terms of sale. It explains when an order can be cancelled and how refunds are made.

1. Before payment

An unpaid order can be cancelled at any time from your account. It is cancelled automatically after 72 hours without payment. Nothing is owed.

2. After payment, before purchase

As long as the product has not been bought from the Store, you can cancel your order by writing to us from the Contact page with the order number. The amount paid is refunded in full.

3. After purchase

JYBLY buys the products immediately at your request. Once the purchase is made, the order can no longer be cancelled and the right of withdrawal no longer applies (see article 9 of the terms of sale). A product that does not suit you (size, colour, personal taste) is neither taken back nor refunded.

Where the Store accepts it, we may arrange, as a goodwill gesture, the return of a product to Europe: return, international shipping and customs costs are then payable by you, and only the amount actually refunded by the Store is passed on to you, less those costs.

4. Unavailable or changed product

If, at the time of purchase, a product is no longer available, its price has increased or the chosen size or colour no longer exists, we inform you. You are refunded for that product (price, service fee and corresponding taxes), or we offer an alternative that you are free to refuse.

5. Damaged, defective, wrong or missing product

Check your parcel on delivery. Report any problem within 48 hours of delivery from the Contact page, with:

• the order number;
• photos of the parcel, the label and the product;
• a description of the problem.

After checking, we offer, as appropriate, a replacement, a refund or a credit. The product must be kept in the condition in which it was received, with its labels and packaging, until the claim is settled. A late report or one without evidence may be refused.

6. Delivery fee adjustment

If the real weight of a parcel differs significantly from the estimate, we inform you before shipping. If you refuse the adjustment, the products concerned are refunded, less the costs already incurred with the Store where a return is impossible.

7. No refund

• A product that is prohibited or restricted for import, ordered despite the prohibition and seized or blocked by customs.
• Wrong address or phone, or a parcel not collected after 10 days at the carrier despite our reminders: return and redelivery costs are payable by you, and the parcel is kept for 30 days before being considered abandoned.
• Normal wear, misuse or improper care of the product.

8. How refunds are made

Refunds are made within 14 days of the decision:

• card payment: to the card used;
• cash or transfer payment: by transfer to a Moroccan bank account in your name, whose RIB you send us.

Refunds are made in the currency and for the amount paid; no exchange difference is applied. Bank processing times may add to this.